PRIVACY STATEMENT
Perth Townies collects personal information you provide to us so we can provide you with the products and services you request. If you do not provide all the personal information we require, we may be unable to provide these products and services to you.
From time-to-time, Perth Townies representatives may phone you. By providing your personal information to Perth Townies you consent to receiving these phone calls at any point in the future, unless you choose to opt out.
You may gain access to the personal information that we hold about you by contacting us. A copy of our privacy policy can be obtained at https://perthtownies.com/privacy-statement or by contacting us on 0424 537 437. Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how we manage that information and our complaints process.
Perth Townies may disclose personal information about you to the following types of entities to assist us in the operation of our business or where consent is provided by you.
Entities that provide finance, land or other products to you, or to whom an application has been made for those products
Financial consultants, accountants, builders, lawyers and advisers
Any industry body, tribunal, court or otherwise in connection with any complaint regarding our services
Any person where we are required by law to do so
Any of our associates, related entities or contractors.
PRIVACY POLICY
At Perth Townies, we respect and protect the privacy of our clients, prospective clients and other visitors to our Website. This Privacy Policy explains how our clients’, prospective clients’, other visitors’, prospective, current and past employees’, contractors’ and sub-contractors’ personal information is collected and used. This Privacy Policy applies to the Perth Townies Website, marketing activities, products, services and existing client (that is, clients who have built/purchased with us in the past) database. Clients, prospective clients and other Website visitors can update their personal information by contacting aaron@perthtownies.com.
Information Collection and Usage
Perth Townies collects information about prospective clients and clients online, in-person and through telephone enquiries and is the sole owner of the information. Perth Townies will not use this data for any purpose whatsoever other than in accordance with this Privacy Policy. Perth Townies will not sell or rent this information to unaffiliated third parties.
If at any time a person provides the personal information of another person, he or she must ensure that the other person has read and understood this Privacy Policy and separately consents to that personal information being used and disclosed by us in accordance with this Privacy Policy.
Remarketing:
We use third party vendors to advertise online and third party affiliations to run advertising on these platforms. Third party vendors, including Google, show our ads on sites across the Internet by using cookies to serve ads based on someone’s past visits to our websites. These third party affiliations may contact you by phone to discuss our products and services.
We use third party vendor remarketing services, including Google’s ‘Customer Match’ and Facebook’s ‘Custom Audience’ to display ads. This means if you have provided us with your contact details, we may upload these to third party vendors who perform remarketing services on our behalf.
Website:
Perth Townies collects information at several different points on its Website in order to better serve its Website visitors’ needs.
The Perth Townies Website offers several opportunities for visitors to register for information and for assistance in evaluating its products and service. The registration forms require visitors to give contact information (such as name, address, email address, home and mobile phone numbers, socio-economic/demographic information, personal preferences and household information). If available, we also collect acquisition data (such as site referrals, campaign tracking, and search data), behavioural data (such as pages visited, time spent on our website, and number of visits), and technical data (such as browser and operating system used to access our website). This data is collected and associated with your personal information when registration or contact forms are completed, or if logged into a website.
We use this contact information to send information about relevant products and services. Notice is given at the point of collection to enable visitors to choose whether or not they consent to the terms of collection and use. Those who have registered and subsequently wish to withdraw may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
In-Person and Telephone Enquiries:
We use information collected in-person and over the phone to contact prospective clients and clients with information and promotional material about Perth Townies or related products and services.
Prospective clients and clients who do not register to receive marketing material may still be contacted by a Perth Townies representative about their enquiry. If a prospective client or client no longer wishes to receive contact from Perth Townies they can advise us of this by emailing aaron@perthtownies.com. Those who have registered and subsequently wish to withdraw may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
Social Media:
Perth Townies may engage with customers or prospective customers through social media channels such as Facebook, Youtube, Instagram etc, however no personal information is collected by us through these channels, unless explicit consent is provided by you.
We aggregate data and images that has been uploaded manually to our website or posted publicly with the hashtag #perthtownies willingly by users from external social media channels. The use of this information sent via #perthtownies is governed by the social media settings in a user’s profile.
From time to time we may use this posted and uploaded media aggregated data for marketing materials and promotions and as such where possible, will endeavour to notify the owner before use.
Social Media Use Policy
Visitors to Perth Townies social media channels may post comments, reviews and photos and submit questions or ideas. We encourage discussions and engagement and accept constructive suggestions and critique so long as posts are relevant and respectful to our staff, customers, suppliers and wider social community. Content posted to Perth Townies social media channels should not be illegal, threatening, defamatory, contain obscene language or racism or be invasive to the privacy of any Perth Townies representative or customer. Perth Townies reserves the right to remove posts which contravene these guidelines including those considered to constitute excessive posting, spamming or commercial solicitation.
Opting Out of Marketing and Promotions
If a person no longer wishes to receive telemarketing phone calls from Perth Townies, he or she can opt out of receiving them by emailing aaron@perthtownies.com at any time.
Opt out requests exclude any non-marketing communications that we deliver (by email, post, phone or other means) that are related to a contract that you have signed with us (e.g. building updates).
Security and Privacy
Perth Townies takes every precaution to protect the confidentiality and security of the personal information of Website visitors, prospective clients and clients by using industry-standard security safeguards, such as firewalls, coupled with carefully developed security procedures. These measures are designed to protect visitor and client information from loss, misuse or unauthorized alteration.
Automatic Collection of Anonymous Data
Perth Townies uses pixel tags and other methods to gather information about the emails it sends to registered Website visitors and recipients of emails sent by Perth Townies Website visitors to others. Pixel tags are tiny graphic files that are included in HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access Perth Townies servers to retrieve the pixel tag file, allowing Perth Townies to record and store information such as an email address, date and time the recipient viewed the email message if the recipient’s email program is capable of receiving HTML and other logging information. Perth Townies uses this information to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to emails they send.
Perth Townies uses cookies to deliver content specific to Website visitors’ interests and to improve the convenience and efficiency of its clients’ experience when using its products and services. A cookie is a piece of data stored on the user’s hard drive tied to statistical information about the user. Usage of a cookie is in no way linked to any personally identifiable information in Perth Townies products and email messages. Visitors can always choose to not accept cookies, but in doing so they may not be able to use some of Perth Townies products and services. Some of our business partners, such as our Web analytics provider, also use cookies on our Website. These cookies are used to track visitor behaviour, and Perth Townies has no access to or control over these cookies. This Privacy Policy covers the use of cookies by Perth Townies only and does not cover the use of cookies by any third parties.
Data Storage
Information collected by Perth Townies is stored in Australian & overseas data centres (Private & Public Cloud). Perth Townies ensures any overseas vendors involved in the collection and storage of private data are compliant with this outlined Privacy Policy and the GDPR.
Dispute Resolution
If an individual feels Perth Townies is not abiding by this Privacy Policy he or she should first contact aaron@perthtownies.com.
The aim of the dispute resolution process, such as conciliation, negotiation or mediation, is to reach a settlement that will resolve the complaint of the individual.
Remedies for privacy related complaints may include one or more of the following:
an apology to the individual
being provided with access to information
correction or amendment of a record
improving systems or procedures, including changed or upgraded security arrangements for personal information
privacy notices being changed or updated
staff training.
If an individual is not satisfied with the outcome, the individual may make a complaint to the Information Commissioner under s 36 of the Privacy Act.
Disclosures and Transfers
Perth Townies do not disclose personal information to third parties except if:
(i) We have the individual’s permission to make the disclosure;
(ii) The disclosure is for warranty purposes, meaning we will pass on the details necessary for a customer to be covered by individual manufacturer warranties for some of the appliances we install in their home;
(iii) The disclosure is permitted by law or mandatory professional standards;
(iv) The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
(v) The personal information to be disclosed is publicly available;
(vi) The party to whom the disclosure is made controls, is controlled by, or is under common control with Perth Townies;
(vii) The disclosure is reasonably necessary for the establishment or maintenance of legal claims;
(viii) The disclosure is on a confidential basis to agents that we use in the ordinary course of operating our business such as for data processing, printing or mailing; or
(ix) The disclosure is to persons or entities for which we are providing services, provided the disclosure is consistent with the purpose for which the personal information was obtained.
Links to other Websites
The Perth Townies Website may contain links to other Websites. Perth Townies is not responsible for the privacy practices or the content of such other Websites. If visitors do not want those companies to collect information about them, they should contact these companies directly.
Changes to this Policy
Changes to this policy may occur from time to time and it is up to the individual to ensure they are aware of the current policy.
Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact:
Perth Townies on 0424 537 437 or aaron@perthtonwies.com.
This Privacy Policy is effective from 5 October 2020.